Terms and Conditions

Thank you for choosing Fougito. These Terms and Conditions (“Terms”) are designed to inform you of your rights and obligations when using Fougito’s website, mobile applications, or any related digital services. They apply to all current and prospective users of Fougito, including those who manage restaurant business pages or other listings. Please read these Terms carefully. By accessing or using Fougito, you agree to be bound by these Terms and enter into a legally binding agreement with Fougito. If you do not agree, you may not use the Services. Your use of Fougito is entirely at your own risk, and you may encounter content that is inaccurate, offensive, or inappropriate.

Definitions of terms

Customer

The user of Fougito’s services is referred to as “Customer,” “you,” or “your.” A Customer is any person who accesses, uses, publishes, shares, or transacts through Fougito, including uploading or displaying images, reviews, or other information.

Restaurant

Refers to restaurants, cafes, food outlets, and related businesses listed on Fougito’s platform or mobile applications.

Use of services

By using Fougito’s Services, you confirm that you are at least 18 years old and that you understand and agree to these Terms, including any applicable obligations, representations, and warranties.

You agree to use Fougito’s Services in compliance with all applicable laws and regulations of your residing country. You further agree not to use the Services in violation of any rights, laws, or agreements with third parties.

Modifications to the Terms & Conditions

Fougito may update or modify these Terms at any time at its sole discretion. It is your responsibility to review these Terms periodically to remain informed. Continued use of Fougito after any updates constitutes your acceptance of the revised Terms.

Provision of services by Fougito

Fougito strives to offer reliable and efficient services to all Customers.

Given the dynamic nature of digital solutions, you acknowledge that Fougito may modify, upgrade, or discontinue parts of its Services without prior notice.

Certain software or mobile applications may automatically check for updates.

If your device restricts automatic updates, you may be required to manually download new versions to continue using the Services.

All updates are considered part of Fougito’s Services and governed by these Terms. If Fougito restricts or suspends your account access, you acknowledge that you may lose access to your account information, content, or stored data.

Fougito does not guarantee that all content is up-to-date or error-free and may modify or correct information without notice.

Images or materials available through Fougito are for digital use only and may not be copied, reproduced, or redistributed without written permission from Fougito.

If you believe any content violates your copyright, please email Fougito with the specific URL and a clear description of the alleged infringement.

Any restaurant information, licences, or certifications listed on Fougito are provided for informational purposes only.

Fougito does not guarantee their authenticity or accuracy and is not responsible for any loss, damage, or misrepresentation arising from third-party data.

How customers use services

How Customers Use Services To access certain features of Fougito, you may be required to register an account. The use of any personal information you provide during registration will be governed by Fougito’s Privacy Policy.

You are solely responsible for maintaining the confidentiality of your account and any actions taken under it.

When creating or claiming a business listing, you represent that all information provided is accurate, true, and complete.

You also agree to keep your details updated regularly.

If you create or manage an account on behalf of a business, you confirm that you are the authorised owner or representative of that establishment.

You must not impersonate another person, create accounts for others without permission, use false email addresses, or claim listings you are not legally entitled to manage.

Any such activity may result in the suspension or termination of your account and could lead to legal consequences for damages caused to Fougito or other entities.

You are responsible for all actions under your Fougito account.

You agree to promptly notify Fougito of any unauthorised use or security breach.

Allowing third parties access to your account is strictly prohibited, and you will be held accountable for any misuse resulting from such access.

Other terms

You agree to use Fougito’s Services only for lawful purposes, in compliance with these Terms and all applicable regulations under the jurisdiction of the United Arab Emirates.

You consent to use any Fougito-owned information solely for personal, non-commercial purposes, except where explicitly authorised in writing.

You must not attempt to access Fougito through any unauthorised means other than the official website or mobile applications.

Using automated tools, bots, or any mechanism to interfere with Fougito’s systems or networks is strictly prohibited.

You also agree not to delete, alter, or manipulate content posted by other users or engage in spam or fraudulent activities in any form.

Content

Fougito exclusively owns all intellectual property rights to its content and services.

This includes, but is not limited to, trademarks, copyrights, logos, service marks, trade names, and other proprietary elements protected by intellectual property and applicable laws.

You agree to respect and protect Fougito’s intellectual property rights as well as those of third-party licensors.

Upon request, you will comply with any written instructions from Fougito to safeguard its proprietary rights.

You may not use framing techniques or hidden text to reproduce or disguise any part of Fougito’s trademarks, logos, or proprietary material.

You must not alter, obscure, or remove any copyright or ownership notices from Fougito’s content.

Any unauthorised use or infringement will result in legal action under applicable laws.

Your Licence to Fougito Content

You are granted a limited, non-exclusive, non-transferable licence to access and use Fougito’s Services strictly in accordance with these Terms and Conditions.

You may only use Fougito for lawful purposes and in a manner consistent with its intended use.

Any attempt to misuse the platform or use it in a way that violates these terms is strictly prohibited.

You may use information available through Fougito for your personal, non-commercial use only.

You are not permitted to copy, distribute, display, or modify any part of the Services unless you have received written permission from Fougito.

No implied or express rights are granted to Fougito’s intellectual property or Services beyond what is stated in this agreement.

Any violation of these licence terms will result in the immediate suspension of your right to use Fougito’s Services.

You may also be held legally responsible for copyright or intellectual property infringement, depending on the nature of the breach.

Representation regarding customer content

You are fully responsible for the content you create, upload, or share through Fougito.

By submitting content, you confirm that you are the rightful owner or have the necessary authorisation to do so.

You represent that your content does not infringe on any third-party rights and complies with all applicable laws.

Your content must not be copied, plagiarised, or based on any unauthorised work.

You also confirm that the information you share is truthful, lawful, and appropriate for publication on a public platform.

Fougito reserves the right to review and, if necessary, remove content that violates these conditions.

Content removal

Fougito reserves the right to remove, block, or restrict access to any content at its sole discretion, without prior notice.

This may occur if content is deemed to violate these Terms, is unlawful, inappropriate, or otherwise harmful to Fougito or its users.

All such actions are taken in accordance with applicable law and internal compliance policies.

Third-party content

Certain content or links on Fougito may originate from third-party providers such as restaurant partners or affiliate services.

When you engage with third-party content or services, you acknowledge that their terms and privacy policies apply independently of Fougito.

We may collect or display limited information from these sources, such as contact details or business data, from publicly available channels.

Fougito does not control, endorse, or guarantee the accuracy, legality, or reliability of third-party content.

We are not responsible for any errors, omissions, or outdated information provided by third-party partners.

Any opinions, advertisements, or materials displayed from third-party providers do not represent Fougito’s views or those of its affiliates or employees.

You understand and agree that Fougito bears no liability for any damages or losses arising from your use of third-party content or websites.

Fougito disclaims responsibility for any offensive, defamatory, or unlawful content provided by third parties that may appear on the platform.

Restriction on use

Fougito is not obligated to monitor user activity but reserves the right to do so when necessary to ensure compliance with these Terms.

This includes responding to potential violations, protecting service integrity, and adhering to applicable legal obligations

We may conduct such monitoring to maintain performance and protect users’ interests. Customer Feedback

If you share feedback, ideas, or suggestions with Fougito, you consent to Fougito using this information to improve its Services.

Your feedback should remain constructive and must not contain harmful, defamatory, or misleading statements about Fougito, its partners, or customers.

You are encouraged to provide clear and specific input regarding Fougito’s current features, offerings, or marketing strategies.

Advertising

Some parts of Fougito’s Services are supported by advertising.

These advertisements may appear within various areas of the platform, including menus, listings, or search results.

You understand that advertising placement may change periodically and without prior notice.

In exchange for access to Fougito’s free Services, you consent to the display of ads, promotions, and sponsored content across the platform.

Additional terms and conditions for customers

Fougito services

Fougito’s Services include online ordering, takeaway, and other digital tools offered to restaurants through direct business agreements.

Each restaurant listed on Fougito operates under its own terms and policies, with Fougito acting solely as a facilitator between restaurants and customers.

When you place an order through Fougito, you authorise Fougito to transmit your request directly to the restaurant for processing and fulfilment.

Services pricing

Prices displayed on Fougito are determined and provided by the restaurants themselves.

Although we strive to maintain accurate and updated pricing, rates may vary based on the restaurant’s internal policies.

In the event of any discrepancy, the restaurant’s quoted price shall prevail.

Fougito bears no responsibility for sudden price changes or adjustments made by its partners.

General terms and conditions

Fougito does not manufacture, sell, or prepare the products listed on the platform.

Instead, Fougito serves as a digital intermediary, facilitating communication and transactions between customers and restaurants.

All sales and deliveries are fulfilled directly by the restaurant.

Fougito is not responsible for order delays, incorrect deliveries, quality issues, or pricing errors.

Restaurants remain solely accountable for the products and services they provide.

When placing an order, you must provide accurate and complete contact and delivery details.

You are responsible for verifying that this information is correct.

All applicable taxes are included in the total price displayed, where relevant.

Estimated delivery times are provided by restaurants and may vary.

Promotional codes or discounts are subject to Fougito’s terms and may be modified or discontinued at any time

Cancellation and refund policy

Order cancellations initiated by the customer after confirmation may be considered a breach of authorisation.

If cancellation occurs due to incorrect information or unresponsiveness, you may be held responsible for related costs.

Fougito reserves the right to recover liquidated damages equivalent to the order value if applicable.

Refunds or replacements will only be issued upon explicit authorisation from the restaurant partner.

In cases where Fougito or the restaurant cancels your order due to technical errors, unavailability, or other valid reasons, no cancellation fee will apply.

If a payment has been processed, eligible refunds will be issued directly by the restaurant.

Refunds are credited as per your payment provider’s policies.

Instructions accompanying an order will be followed to the best of the restaurant’s ability, but not guaranteed.

Disclaimer of warranties

You acknowledge that Fougito’s Services are provided “as is” and “as available.” Use of the Services is entirely at your own risk.

Fougito and its affiliates make no warranties regarding uninterrupted operation, accuracy, or completeness of its Services or applications.

Limitation of liability

Fougito will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use its Services.

This includes data loss, service interruptions, unauthorised access, or errors within restaurant listings or pricing.

Fougito is not responsible for any property damage, loss, or delays caused by technical or third-party issues.

Indemnification

You agree to indemnify and hold harmless Fougito, its employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Services, your content, or any breach of these Terms.

Fougito reserves the exclusive right to assume the defence and control of any matter subject to indemnification.

You agree not to settle any related claims without Fougito’s written consent.

Fougito will make reasonable efforts to notify you of any such action or proceeding.

End of access to service

You may deactivate your account at any time by contacting Fougito support.

Fougito reserves the right to suspend or terminate access without notice for violations of these Terms or misuse of the Services.

Termination may include removal of your content, data, or account information.

All rights and obligations intended to survive termination will remain in effect.

Copyright violation notice

Fougito respects the intellectual property rights of others and expects its users to do the same.

If you believe any content on Fougito infringes your copyright, you may notify us with supporting documentation.

Fougito reserves the right to remove or restrict access to any infringing content and terminate repeat offenders’ accounts.

We take copyright protection seriously and comply fully with applicable laws.